Refund policy

Unfortunately, due to the nature of our products, we are unable to offer returns or exchanges. Once an order has been dispatched with a shipping carrier, we are no longer responsible for the package unless you receive a faulty product. Please inspect your order within 48 hours of delivery to ensure all items are received and in good condition. If you identify a faulty product, please contact us as soon as possible with some photos so we can investigate immediately! You can contact us on our Contact Us page or send through the details to our Instagram @kaiba_pet.treats